General Terms and Conditions (GTC)

§ 1 Basic provisions

1.1 All deliveries and services are provided exclusively on the basis of the following General Terms and Conditions (hereinafter "GTC") in the version valid at the time of the order.

1.2 The contractual partner is Alpakin, Saalburgallee 40, 60385, Frankfurt am Main, Germany. The authorized representative is Gustavo Gutierrez Paucar and Carolin Rebhan, hereinafter referred to as "Seller".

1.3 Customers within the meaning of these Terms and Conditions may be consumers (hereinafter "Customer"). Consumers within the meaning of the Terms and Conditions are natural persons who conclude contracts for a purpose that can predominantly be attributed neither to their commercial nor their professional activity.

 

§ 2 Formation of the contract

2.1 The subject matter of the contract is the sale of goods via the website https://alpakin.de, https://alpakin.at and https://alpakin.ch.

2.2 By making a product available in our store, we submit a binding offer to our customers to conclude a purchase contract.

2.3 All products intended for purchase are placed by the customer in the "shopping cart". After entering the personal data and payment information, the customer has the opportunity to check all the information entered. By submitting the order by clicking on the button provided for this purpose, the customer declares acceptance of the offer in a legally binding manner and accepts the General Terms and Conditions. The purchase contract is thus concluded. In the case of the payment option via payment service providers such as PayPal or Sofortüberweisung, the customer is redirected from our online store to the provider's website. After entering all the necessary data, the customer is then redirected back to our store. The goods remain the property of the store operator until the purchase price has been paid in full.

2.4 The transmission of all information in connection with the conclusion of the contract takes place automatically by e-mail. The customer must therefore ensure that the e-mail address stored with us can be reached.

 

§ 3 Storage of the contract text

The text of the contract, the order and the order data entered are saved when the order is placed. Consumers receive an e-mail with the order data and the applicable GTC.

§ 4 Right of withdrawal for consumers

4.1 You have the right to withdraw from this contract within fourteen days without giving any reason.

4.2 The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

4.3 In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or e-mail) stating your name, address and, if available, telephone number and e-mail address.

4.4 In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

4.5 If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

4.6 You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. We will bear the costs of returning the goods if you use the return label provided by us for a return shipment within Germany. Otherwise you will have to bear the return costs.

4.7 You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

4.8 The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

§ 5 Prices, shipping costs and delivery

5.1 All prices are exclusive of VAT. As a small business within the meaning of §19 UStG, no VAT is charged.

5.2 We deliver with DHL or another provider of our choice to Germany, Austria and Switzerland.

5.3 We offer express delivery for certain orders. You can see in the order process whether this option is offered for your particular order and the costs incurred. The goods will be delivered within 2 working days at the latest. If this delivery time is exceeded, you will be refunded the delivery costs.

5.4 Shipping costs are not included in the purchase price. They are explicitly marked or are shown separately during the ordering process and are to be borne by the customer in addition, unless free delivery has been promised.

5.5 Delivery conditions, delivery time and any existing restrictions on delivery can be found in the respective item description.

5.6 Payment can be made by direct debit, credit card (VISA, Mastercard), Paypal or on account. We reserve the right to exclude individual payment methods. Please note that we only accept payments from accounts within the European Union (EU). Any costs of a money transaction are to be borne by you.

5.7 You agree that you will only receive invoices and credit notes in electronic form.

5.8 We reserve title to the purchased item until the invoice amount has been paid in full.

 

§ 6 Promotional vouchers and their redemption

6.1 Promotional vouchers are vouchers that cannot be purchased, but which we issue as part of advertising campaigns with a specific period of validity.

6.2 Promotional vouchers can only be redeemed during the specified period and only once as part of an order process. Please note that promotional vouchers may be subject to a minimum order value.

6.3 The value of the goods must be at least equal to the amount of the promotional voucher. Any difference to a higher value of goods can be settled using the payment options offered. The value of a promotional voucher is neither paid out in cash nor does it bear interest. The promotional voucher will not be refunded if goods are returned in whole or in part.

6.4 Promotional vouchers can only be redeemed before the order process is completed. Subsequent crediting is not possible. The promotional voucher cannot be transferred to a third party. Multiple promotional vouchers cannot be combined with each other unless we have agreed otherwise.

6.5 If you have used a promotional voucher with your purchase, we reserve the right to charge you the original price of the goods you are keeping if - due to your withdrawal - the total value of the order falls below or equals the respective value of the promotional voucher.

§ 7 Warranty and liability

7.1 The statutory warranty regulations apply.

7.2 Consumers are requested to check the goods upon delivery for completeness, obvious defects and transport damage and to notify the store operator as soon as possible. If the customer fails to do so, this shall have no effect on his statutory warranty claims.

7.3 If essential contractual obligations are not fulfilled, the liability of the online store is limited to the foreseeable damage typical for the contract in the case of slight negligence.

7.4 In the event of a breach of insignificant obligations arising from the contract, liability for slightly negligent breaches of duty is excluded. This limitation of liability also applies in favor of our vicarious agents.

7.5 There is no liability for the constant availability of this website and the goods offered on it.

§ 8 Customer service

If you have any questions, complaints or claims, please contact us. You can reach us Monday to Friday between 9 am and 4 pm on 0176/31686887 or by e-mail at info@alpakin.de.

§ 9 Miscellaneous

9.1 The contract language is German. German law shall apply.

9.2 The European Commission provides a platform for online dispute resolution (OS). This can be accessed via the following internet address: https://ec.europa.eu/consumers/odr/. We are not willing or obliged to participate in a dispute resolution procedure of the consumer arbitration boards.

9.3 If one or more provisions of these GTC are invalid, the remainder of the contract shall remain valid. If the provisions are invalid, the content of the contract shall be governed by the statutory provisions.


Status: 01.06.2024